Project Management, Part 2: The Value of Managed Services (By David Hancock, CEDS)
Over the past 5-8 years, the prevalence of Managed Services has expanded. I’ve introduced such a solution to two law firms (one AmLaw 100 and one AmLaw 200) with excellent results. Law firms of all sizes have moved toward models that allow them to deliver Litigation Support/eDiscovery services to their clients in different, more efficient ways. MSAs, though still not commonplace, offer some of the smartest, most cost-effective options.
1. No two MSA’s are alike. The first thing you need to know about MSAs is that no two are alike. There are many variables and moving parts so no two are created equal. That said, most MSAs involve the utilization of a provider’s services within a Cloud environment.
When I first introduced this solution, I had to overcome the Red Herring of attorneys saying things like “my client’s data is way too sensitive to be kept on the Internet with everyone else’s data”. In other words, “a Cloud solution is unsafe”. I explained that the data was:
2. Firm Administration Benefits. From a Firm Administration standpoint, MSAs offer several benefits. Some of the most valuable benefits of MSAs include:
3. Legal Teams. From the perspective of the Legal teams, utilizing a service provider offers several benefits. Oftentimes, it means:
4. Advantageous to the Client. The MSA is advantageous to the client as well. Consider the following:
LOTS of thinking and analysis needs to go into what type of MSA you want, what the details need to be, where your pain points are, how to formulate a Cost Recovery Model, and, most importantly, with which service provider do you want to enter into an MSA.
Rest assured though (and I’m speaking from experience here), an MSA solution can be a huge benefit to your firm, your legal teams and your clients, for all the reasons I mentioned above and for many more.
David Hancock, CEDS, has been a litigation support professional since 1990. He is Manager of Litigation Support & eDiscovery Services at Gray Robinson in Florida. Read more about David here.
Carla Bauer, PMP, RCA is Founder and President of e-Discovery IQ. She can be reached at (859) 409-3979 or Carla.Bauer@eDiscoveryiq.com